As a proud force in the West Palm Beach area, we want to offer our clients and community lasting change. By representing non-profit organizations, we are able to bridge the gap between the community’s needs and our client’s offerings. Our Customer Service Trainee team is at the heart of that connection. Join our team and play a pivotal role in advancing our community outreach efforts and supporting our partner's mission.
As a Customer Service Trainee, you are provided with the knowledge necessary to assist in community engagement and enrollment support through entry-level training. The purpose behind our clients' missions drives us to grow and build daily, and we are looking for someone who matches that energy. If you want to advance your customer service skills, be a part of a constantly growing team, develop your business knowledge, or work with people, our Customer Service Trainee position is for you! 

Customer Service Trainee Responsibilities:

• Educate community members about our non-profit partnerships, bringing to light awareness and support opportunities 
• Accurately record and manage donations (monetary and other)
• Engage in continuous training, coaching, and mentorship through daily Customer Service Trainee meetings and networking sessions to improve skill sets and enhance industry knowledge
• Work closely with fellow marketing team members to develop effective promotional strategies to improve consumer education and increase performance margins
• Maintain composure, resolve concerns, and overcome challenges as needed, when working with customers in a face-to-face environment

Customer Service Trainee Requirements:

• No prior experience necessary
• Exemplary interpersonal and communication skills, including a high level of emotional intelligence and empathy
• Positive, competitive, and coachable attitude
• Proficiency in public speaking, or willingness to learn
• Strong work ethic and self-motivated individual 
• Immediate availability is preferred

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